Quick answer: App Store subscriptions are managed by Apple, not by us. We can't process refunds or manage your subscription directly. You can cancel your subscription yourself using Apple's instructions, and for refunds, you'll need to contact Apple Support.
Managing your App Store subscription
You have full control over your App Store subscription. To cancel it, follow Apple's guide here: https://support.apple.com/HT202039
Requesting a refund
For refund requests, contact Apple Support directly: https://support.apple.com/HT204084
Important: If you purchased by mistake or aren't satisfied with your purchase, we recommend requesting a refund promptly.
Why can't we process your refund?
We want to explain how App Store refunds work:
As app developers, we don't have access to Apple's refund system. All App Store subscription refunds are handled exclusively by Apple through their own systems. While we receive the subscription revenue, Apple maintains complete control over the refund process - this is Apple's policy to maintain security and consistency across their platform.
If Apple denied your refund request
If you believe you're eligible for a refund but received a denial, here's what you can do:
- Contact Apple Support again and ask to escalate your case to a supervisor
- Explain that the automated system denied your request without providing a reason
- Reference your previous request and ask for a manual review